RETURN & EXCHANGE POLICY | 2nd Star Ln

Q. What is your return policy?
At this time we do not accept returns unless the item is defected, misprinted, damaged, or lost in transit. Any claims must be completed 30 days from your order. If you are placing an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Q. What is your exchange policy?
You are able to exchange your item in the original condition and packaging within 30 days. If we are sold out of the item you are looking to exchange, we will issue you a store credit. All claims must be completed within 30 days of your purchase. You will be responsible for paying for your own shipping costs for returning your item and receiving your new item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Q. What items can be returned? 
A. Any items that are defected, misprinted, damaged, or lost in transit in the last 30 days may be able to start the return process. All sale and promotional items are final.

Q. What items can be exchanged?
Any items that are defected, misprinted, damaged, lost in transit from 2nd Star Ln or in perfect condition from receiver for any reason in the last 30 days. Exchange process must be completed within 30 days. All sale and promotional items are final.

Q. How do I return or exchange an item?
A. Every situation is unique. Please e-mail me, info@brandelane.com within 7 days of delivery to discuss a return method that is correct for you. 

Q. Can I cancel an item? 
A. Cancellations are accepted only before shipment.

Q. What are the conditions of return and exchanges?
A. Buyers are responsible for return and exchange shipping costs unless the item is defected, misprinted, damaged, or lost in transit from 2nd Star Ln. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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